FAQ

FREQUENTLY ASKED QUESTIONS

What’s changed?

Welcome to our brand new Curzon Home Cinema site. You’ll notice we’ve had a bit of a makeover! On top of that, we also have new apps on iOS & Android, Amazon Fire and Apple TV. You will be able to rent films through all of them using in-app purchasing, and you can even be able use your free member tickets to rent films, just like you can in our cinemas. We’ve also improved our viewing so you can download films to your mobile to watch offline and you have 30 days to start watching.

What is Curzon Home Cinema?

Curzon Home Cinema is an online film streaming service specialising in independent and foreign language film. Films are available to rent on a ‘pay per watch’ basis. Curzon Home Cinema often streams brand new independent films the same time as they are available in the cinema. Unlike a traditional cinema, Curzon Home Cinema is never closed, and you choose your own showtimes. But sadly we can’t provide popcorn, you have to get that from elsewhere.

What happens if I forget my password?

Simply click Forgot password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Are films available to rent on Curzon Home Cinema or is it a subscription service?

Films are rented on a ‘per film’ basis. You only pay for what you watch - there are no monthly subscription fees. Once payment for film rental is confirmed, you will then find your rental in the MY LIBRARY area and available across all your connected devices.

Do I need to pay to create an account on Curzon Home Cinema?

All accounts on Curzon Home Cinema are FREE to create.

How long do I have to watch a film once I have completed my rental purchase?

Your rental will be available in your account for 30 days. Once you press play, the watch window begins and you have 48 hours to watch the film as many times as you like.

I am a member, can I use my free tickets to rent films?

Yes, you can now use your free tickets to redeem a film on Curzon Home Cinema. At the moment we refer to these as credits. When you visit the payment page you’ll see the option to either redeem a credit to rent a film or pay with one of our other payment options. All films can be redeem for one (1) credit.

I am a member, where can I watch Curzon12?

Curzon12 is available for paid members until 11th May 2021, when the service ends. If you are looking for C12 on any of our new apps, you can find them stored in MY LIBRARY.



TECHNICAL ASSISTANCE

On which devices or platforms can I watch Curzon Home Cinema?

• Windows 7+ • MacOS 10.12 or later • Apple iOS 10.0 and above • Amazon FireTV and Amazon Firestick • Android tablets and phones 6.0 or later • Apple TV - 4th generation boxes and above (tvOS 10) • Google Chromecast compatible

What are the system requirements?

You can watch on PCs running Windows 7+, Intel-based Macs running macOS10.12+. You can watch on Android tablets and phones, and iPhone and iPad using the app, as well as on your TV with the Amazon Fire, Apple TV and Chromecast. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using the app which can be downloaded from the Apple App Store. Requires iOS 11 or later. Compatible with iPhone, iPad, and iPod touch.

Can I watch content on my Android Device?

Yes, you can watch content using the app which can be downloaded from the Google Play Store. The app requires Android 6.0 or later.

Why isn’t my Samsung app working?

Unfortunately the Samsung app has been be taken offline so that we can perform some essential upgrades to our service, and we’re pleased to announce that a new Samsung app will launch very soon.

We apologise for any inconvenience this may cause. We’re working to make our service as accessible as possible for our valued customers and we will be sure to update you as soon as the new and vastly improved Samsung app is available.

For more information visit and alternative ways to watch, please visit our Samsung Help Page

I want to rent a film via an app but can’t, what’s going on?

If you can’t see a button to rent the film you’re looking for, it’s likely that it’s still going through the approval process of the relevant app store. This process normally take 24 - 48 hours, but in rare cases can take longer. If your film isn’t available to rent in the app, you can visit our website and rent it there. Once your rental is complete the film will appear automatically in the My Library section of your app.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

What devices can I Chromecast from?

You can Chromecast from a Chrome web browser or from an Android device using the Android app or from an iPad using the iPad app.

Can I enable subtitles or closed captions?

English subtitles come as standard for all non-English language films and also for any non-English speaking segments within a film. The subtitles are part of the film itself so they will show automatically, and for some films it is not possible to turn them off. It is stated on each film page if English subtitles are available. Closed Captions and Audio Description is available on some English language films or for the English speaking segments in foreign language films (more-often on our newer releases). Our delivery of access services is continuously growing and Curzon Home Cinema is fully in line with current Ofcom regulations.

Do I need to be connected to the internet to watch a film on Curzon Home Cinema?

A WiFi connection is required for streaming, or you can download to your phone and watch later. You won’t be able to stream over 3G/4G/5G.



ACCOUNT & LOG IN HELP

What information do you require from me to create an account?

We need your email address, name and postcode in order to meet our legal requirements. You will also be required to enter and confirm a password in order to access your account.

Once I’ve created an account, what info do I use to log in?

To log in, please use the email address you used when you created your account, along with your password. If you have created an account on our cinemas site, or an existing Curzon member, you can also log in using your email address and password.

I’m a member, do I still need my membership ID to log in?

No, if you’re a member you now log in with the email address you used to create your account along with your password.

Why do you need to collect my age when I sign up?

Curzon offers certain benefits to those under 25. By adding your age it enables our system to recognise whether you’ll qualify for these benefits. If not, you can still get great benefits as a Curzon member.



MEMBERSHIP

Do I need to be a Curzon Cinemas members to create an account on Curzon Home Cinema?

No, you certainly do not. Anyone can create a FREE account on Curzon Home Cinema. Curzon Cinemas members do enjoy benefits on Curzon Home Cinema though, including discounts on our films, so it might be worth looking into if you’re a regular cinema goer who also loves to watch films whenever and where-ever you choose too!

What is Curzon Membership?

Customers who have purchased a membership for our cinemas via the Curzon Cinemas website are entitled to discounts on Curzon Home Cinema. Remember, you DO NOT need to be a Curzon Cinema member to access Curzon Home Cinema and rent a film, but you do to be able to claim membership discounts.

To find out more about a Curzon membership, click here.



PAYMENT OPTIONS

How do I pay for a film on Curzon Home Cinema?

Pay directly using our fully PCI compliant secure card payment functions. Pay for the film you want to watch, when you want to watch it. Once you’ve selected your film, enter your credit/debit card details when prompted. At this point, you can choose to save your card details to your account for fast and easy future purchases.

What payment methods do you accept on Curzon Home Cinema?

VISA, Mastercard and Maestro cards are accepted. You can also purchase via PayPal, Google Pay and Apple Pay, or through Amazon on your FireTV.

I have a voucher code for Curzon Home Cinema. How do I use it?

Simply input your code when prompted and continue to the payment screen. Your discount will be applied and your film rental will be ready to view in the MY LIBRARY area.

How can I request a refund?

If you have experienced technical difficulties or selected a title by mistake, don’t worry. If we are unable to troubleshoot, we will refund your purchase. Please use the Live Chat at the bottom of the site.

Still have a question?

If you still require assistance, the quickest way to get a resolution is to launch a Live Chat, which can be found at the very bottom of the page. Our telephone number is 01233 555648 (calls charged at local rate). Alternatively, you can email the team on [email protected] and we will respond as quickly as possible. Our opening hours are between 8am - 9pm Monday - Friday and 9am - 8pm Saturday & Sunday.